We are very serious about the security of our online store. And have decided to use a technology partner that has invested significant time and money to certify our solution is PCI compliant. This includes annual on-site assessments validating compliance to continuous risk management, to ensure our shopping cart software and ecommerce hosting is secure. We use SSL encryption for the entire site. Nutrizone.ca does not store credit card information, payments are made directly to the payment processor.
Nutrizone.ca has been operating in Canada since 1997 and we are extremely reputable. You can check our social media platforms and reviews and see for yourself what thousands and thousands of our customers have to say!
We sell 100% authentic supplements and are an Authorized Vendor with all the major Brands we carry which include Allmax, Optimum Nutrition ON, BSN, GASPARI, IRON VEGAN, NUTRABOLICS, QUEST, ONE BAR, UNIVERSAL, JYM, and hundreds of others. We invite you to contact any of the Brands we carry if you have any hesitation and directly and ask them for a referral.
Most of the products on the site will have expiry dates ranging from 2 years from date to 6 months from date. Any Products with less than 3 months left for expiry will be clearly stated and you will be notified during the checkout process, these are typically clearance items.
Clearance items are highly discounted products. These products are put on clearance for many reasons such as overstock items, discontinued products, near-expiring or expired products, promotions etc... The condition of these clearance items will be clearly stated in the description and they are FINAL SALE.
During the “check-out” process, you will see the Discount code box above the total, please enter your Discount Code. Also please note, if you have an error, please check the spelling and remember, the discount code will always be in capital letters and is case sensitive. Coupon codes also may have expiry dates, or be valid for single use.
Orders shipped within Canada with a subtotal of $79 or more before tax qualify for free shipping.
Anytime your subtotal drops below $79 in Canada, you will be charged a flat shipping rate charge of $7.95.
Rural/Remote areas: Certain delivery zones may require additional shipping charges. Shipments may require extra shipping charges not shown on a web invoice. If this is the case for a given product it will be listed on the product page. This is a rare occurrence and applies to shipments of excessive weight or volume, which requires shipping to be calculated manually. You will be contacted to agree with any changes in shipping charges. In this case, we will contact you before shipping your order. These service areas or excess weight orders do not qualify for flat rate shipping or free shipping.
We currently deliver with Canadapost or Purolator. Other carriers may be used.
Once the order is received and payment is verified, we process and ship the order immediately, except for weekends and holidays. We don’t charge you until the order is ready to ship. We will provide you with a tracking number. Speed of service is very important to us, and we typically get orders out the same day. Your order should typically arrive in 2-5 business days. If it has been longer that 5 days, it may be a delay in shipping due to holidays, extreme weather conditions, or an error with the package. If the order is not delivered within 5 days, we will follow-up urgently to ensure it comes as soon as possible, and we will contact the shipping agent to ensure delivery as soon as possible. Occasionally, orders do not ship within 24 hours, which may be due to a declined payment, an error in the shipping address, or a payment alert such as potential fraud or an order over $400 that needs to be verified. We will contact you if we have questions or need clarification such as confirming addresses or payments. Any packages that are refused, unclaimed or undeliverable (due to insufficient address or incorrect information provided by the customer) or are retuned without a RMA (RETURNED MERCHANDISE AUTHORIZATION) from us, are subject to a 15% restocking fee.
We have a 30-day WORRY-FREE return policy. We want all of our clients to be 100% satisfied. If you would like to return an item, return shipping will be free* Simply fill out the form below and put “RETURN” in the Subject field within 30 days and we will send you a shipping label by e-mail if your request is approved. *See conditions below.
To ensure that our policy is used fairly, and not in an unreasonable manner, to be eligible for a return, your item must be in new condition or used for less than 7 days and in the original packaging. If it is observed that you have used the item for longer than 7 days, it will not be accepted. Please let us know in the Your Message section below if the product/item has been used and for how long (We may occasionally request additional proof).
Foods, snacks, protein snacks, bars, chips, dips, sauces, butters or any other item that we deem not eligible for a refund will not be accepted for return once they have been opened. As well any accessory including belts, gloves, wraps straps, clothing, underwear or any other item that we deem not eligible for a refund will not be accepted for return if it is not in its’ original packaging and in unused condition.
Once we have approved your return and we have received it, we will then proceed to inspect the return. We may contact you for additional information. Once the inspection is complete, you will be notified if the return was approved or not approved. In the case that an approval is approved, you will be issued a DISCOUNT CODE that you can use as a storee credit. We only offer exchanges or store credits on purchase returns. We may at our discretion also offer a partial credit on a case-by-case basis.
All items are shipped to you in the best possible packaging to ensure that you receive your purchase in perfect condition. Upon receipt, please inspect your package closely. Please note, certain bottles may appear deformed due to changes in temperature during shipping, the bottle will often return to normal shape and is still usable and safe to consume. Please contact us if you are unsure or have further questions.
In the unlikely event that you find your product to be damaged upon opening it please notify us at email@example.com so that we can assist you in receiving a replacement item as quickly as possible- at no cost to you.
Should you observe significant damage to the outer packaging, please reject the shipment and have the carrier return it.
If there is minor damage to the packaging, please indicate “DAMAGED” when you sign for the shipment.
Please notify us of any damages on the product or packaging within 5 days of receipt. Please do not discard the damaged item(s) and its packaging. If you fail to report damages in this time frame, we won't be able to file a claim with the carrier which means we can't accept responsibility for the damages.
Although we use a double verification system before orders are sent out, we realize that occasionally order errors may occur. Please verify your invoice to make sure the items match what is received. If there is a discrepancy or error, please contact us immediately and we will proceed to refund or correct the mistake immediately.
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