Shipping policy

Orders shipped within Canada with a subtotal of $99 or more before tax qualify for *free shipping. 

Anytime your subtotal drops below $99 in Canada, you will be charged a flat shipping rate charge of *$9.95.

*Rural/Remote Areas: Certain delivery zones may require additional shipping charges. Shipments may require extra shipping charges not shown on a web invoice. If this is the case, we will notify you on a case-by-case basis. This is a rare occurrence and also applies to shipments of excessive weight or volume, which requires shipping to be calculated manually. You will be contacted to agree with any changes in shipping charges. In this case, we will contact you before shipping your order. These service areas or excess weight orders do not qualify for flat rate shipping or free shipping.

We currently deliver with Canadapost or Purolator. Other carriers may be used.

Once the order is received and payment is verified, we process and ship the order immediately, except for weekends and holidays. We don’t charge your method of payment until the order is ready to ship. We will provide you with a tracking number. Speed of service is very important to us, and we typically get orders out the same day. Your order should typically arrive in 2-5 business days. If it has been longer that 5 days, it may be a delay in shipping due to holidays, extreme weather conditions, or an error with the package. If the order is not delivered within 5 days, we will follow-up urgently to ensure it comes as soon as possible, and we will contact the shipping agent to ensure delivery as soon as possible. Occasionally, orders do not ship within 24 hours, which may be due to a declined payment, an error in the shipping address, or a payment alert such as potential fraud or an order over $400 that needs to be verified. We will contact you if we have questions or need clarification such as confirming addresses or payments. Any packages that are refused, unclaimed or undeliverable (due to insufficient address or incorrect information provided by the customer) or are retuned without a RMA (RETURNED MERCHANDISE AUTHORIZATION) from us, are subject to a 15% restocking fee. Lost/Stolen Packages: Occasionally packages are either lost or stolen and we must allow up to 30 days for the carrier to complete their investigations along with the possible support of the authorities. During this time we must allow them to complete the investigation before any order can be reshipped or refunded.
First Time Orders - We reserve the right to request a signature upon delivery for new customers/first time orders. This may require a signature at your local postal outlet. This is done to ensure that you receive your order safely and without any delivery issues.